Refund Policy

1. The free period

Your first academic year costs nothing and needs no card. If the product is not right for your school, leave before the free period ends and you will never be charged.

2. Subscription fees

Subscription fees are billed in advance for the period stated on the invoice.

If you cancel mid-period, your school keeps access until the end of the period you have paid for. We do not pro-rate a partial month.

3. When we do refund

We refund in full where:

• You were billed after cancelling
• You were billed twice for the same period
• A billing error on our side charged you more than the published rate
• The platform was unavailable for a substantial part of a billed period because of a fault on our side

Write to [email protected] with the invoice number. Approved refunds are returned to the original payment method within 7 working days.

4. When we do not

We do not refund:

• A period already used, because the school changed its mind
• Charges caused by the school's own data — for example a student count left uncorrected
• SMS or WhatsApp charges for messages already delivered

If you think a charge is wrong, tell us. We would rather fix it than argue about it.

5. Fees parents pay your school

When a parent pays school fees through the platform, the money settles to your school's own payment account. Refunding a parent is your school's decision and your school's transaction. We can help you find the record; we cannot reverse it for you.