Data Deletion

1. How to request deletion

Email [email protected] from an address on your school's account with:

• The school name and the workspace address (yourschool.edmingo.com)
• The name and role of the person making the request
• Whether you want the whole account deleted, or one person's records removed

We confirm receipt within 2 working days and may ask you to verify that the request is genuine — a request to erase a school's records deserves that check.

2. What happens then

Once verified, we delete your school's database schema and its uploaded files. Backups roll off on their own cycle within 30 days.

We will tell you when it is done. Deletion is permanent — export anything you want to keep first.

3. What we may keep

Financial records — invoices we issued and payments you made to us — are retained where tax law requires. They are kept for that purpose only and are never used for anything else.

4. Removing one person

A parent or staff member who wants their personal data removed should ask the school first, since the school is the custodian of its records and can usually do it from the app immediately.

If the school cannot help, write to us at [email protected] and we will work with the school to resolve it.