Deleting your data

How to ask

Write to [email protected] from the address on the account, marked for the attention of the Grievance Officer. If you cannot use that address, tell us enough to identify the account and we will verify it another way before deleting anything, because a deletion request nobody checked is a way to erase somebody else's records.

How long it takes

You have 30 days to export what you want to keep. After that the deletion is completed within a further 30 days, across the database, the file storage, the caches, the search indexes and the backups. Backups are the slowest part: a backup taken before your request is not opened and edited, it ages out on its own cycle, and nothing is restored from it without re-applying your deletion.

What goes

How to ask. Email us from an address on your school’s account. We confirm receipt within 2 working days and may ask you to verify that the request is genuine — a request to erase a school’s records deserves that check.

What happens then. Once verified we delete the school’s records and its uploaded files. Backups roll off on their own cycle within 30 days. We tell you when it is done, and it is permanent, so export anything you want to keep first.

Removing one person. A parent or staff member who wants their personal data removed should ask the school first, since the school is the custodian of its records and can usually do it from the app immediately.

Erasing a child's record. When a family asks, the school can erase a child who has left, or whose record is in the trash. Their name, birth date, address, family and contact details, health notes, guardian links, photograph, admission papers and messages are removed for good. Attendance, marks and fee receipts stay under the child's school ID alone, because the school must keep its register and tax law requires the receipts.

What survives, and why

Invoices and the billing ledger. Indian tax law requires them to be kept, and a charge has to stay traceable to what caused it, so a record of the transaction remains after the personal data around it has gone.

Security and access logs, for at least a year, because they are how a breach is investigated and they are evidence about us rather than a profile of you.

Anything you have already exported, sent to somebody else, or published is outside our reach. We can delete our copy, not theirs.

Deleting one person rather than the account

If you hold other people's data in Nextyug School, you are their data fiduciary and we are your processor. You can erase an individual record yourself, and we will act on a request from you about a specific person. If that person writes to us directly we pass the request to you rather than act on it, because we have no relationship with them and no way to verify who they are.

If we get it wrong

Tell us, and if you are still not satisfied you may complain to the Data Protection Board of India. You do not have to come to us first, and nothing on this page takes that right away.