Refunds
Short, because it should be.
The plan
The first 12 months are free. If your school pays its first invoice after that and decides within 14 days that the product is not for it, we refund that invoice in full. After that we do not refund part of a year already paid for. The school keeps access to the end of it, and the plan does not renew by itself.
Credits
Plan credits end with the plan year and do not carry forward. Bought credits never expire and are used last.
Fees collected from parents
Money a parent pays the school settles to the school. A refund of a school fee is the school’s to make, from the school’s own account, and is not ours to give.
Ending does not delete
Closing a plan does not erase the school’s records. Deletion happens only when you ask for it, and then there is a 90-day window before it is final.
When the fault is ours
If something failed because of a defect on our side, tell us and we will put it right. We would rather do that than argue about it.
How to ask
Write to [email protected] with the invoice number. We answer within seven working days, and anything approved goes back to the method you paid with within a further seven.
Tax
Prices are exclusive of GST at 18%. A refund is issued against the original invoice with a credit note, so the tax follows the refund.