Communication

SMS & WhatsApp

Targeted by class, section or defaulter status, from DLT-approved templates.

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A WhatsApp Business message arriving on a parent’s phone

Messages that reach parents on the number the school already holds — no app to install, no assumption that every family has a smartphone. SMS through DLT-registered templates, WhatsApp once your business number is connected.

DLT, because otherwise it is filtered

In India a transactional SMS has to be sent against a template registered on the DLT platform, or the operator drops it. Templates are registered and sent against, which is the difference between a message delivered and a message that silently disappears.

Sent under our sender ID

Messages go through one Indian SMS operator, under a registered sender ID and DLT templates we keep. The school does not need its own gateway account or its own DLT registration.

WhatsApp on the school's own number

WhatsApp connects through the official Business API against a number the school owns, with approved templates. Parents reply to a number they recognise rather than an anonymous short code.

What you get

  • Target a class, a section or every defaulter — not the whole school by default

  • DLT-approved templates for the messages sent every week

  • WhatsApp once your number is connected, on the same targeting

Questions

What schools ask about SMS & WhatsApp

No. SMS and WhatsApp arrive on the phone they already use. A parent app is on the way, but nothing will depend on it.

Text messages are included in the plan, with no charge for each one. Email uses the plan's Relay credits. WhatsApp uses the school's own number, so Meta bills the school for its part, and we charge our part in Relay credits.

The school does not register anything. The templates are already registered on the DLT platform under our sender ID, so messages can go out from the first day.

Alongside it

The rest of communication

Notices & homework

Notices, circulars and homework posted once, visible on the web and in the app.

Delivery log

Every message sent, to whom, and whether the provider accepted it.

All of communication

3 areas · Reaching the right parents — and keeping a record that you did.

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